SHIPPING
Each Vilca García order is carefully prepared and dispatched from our workshop in Huanchaco, Peru.
1. Order Preparation
Estimated preparation time: 2–5 working days
This period refers to the time required to prepare, check and package your order and is separate from transit time.
Once your order has been handed over to the shipping provider, you will receive tracking information where applicable.
2. Shipping within Peru
We ship nationwide via Olva Courier.
Estimated delivery time: 3–10 working days, depending on the destination
Shipping cost: S/. 25 nationwide
The delivery times indicated are estimates and may vary due to external factors such as public holidays, weather conditions, access difficulties or delays on the part of the logistics provider.
3. International Shipping
We ship internationally worldwide.
The shipping cost and estimated delivery time will be calculated during the checkout process according to the destination.
International orders may be subject to taxes, duties, customs fees or other charges imposed by the destination country. These costs are the responsibility of the buyer and are not included in the product price or shipping cost, unless expressly stated otherwise.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This number will allow you to check the status and progress of your order through the shipping provider used.
The tracking number will be sent to the email address provided during the checkout process. If you cannot find it in your inbox, we recommend checking your spam or junk folder as well.
5. Delivery Address
It is the customer’s responsibility to provide a complete and accurate delivery address, including the postcode, city, country and any additional information required for delivery.
If you need to change your address, please contact us as soon as possible. Once your order has been dispatched, we cannot guarantee that changes will be possible.
6. Delays or Issues
Delivery times are estimates and may be affected by circumstances beyond our control.
If your order is significantly delayed, please contact us so that we can follow up accordingly.
7. Undelivered Orders
If the shipping provider confirms that an order has been delivered but you have not received it, please contact us so that we can begin the appropriate investigation.
If an order cannot be delivered due to an incorrect address, repeated absence of the recipient, or failure to pay applicable taxes or import charges, additional reshipping costs may apply.
Our aim is to find an appropriate solution so that your order can reach you in the best possible way.
8. Packaging
Each order represents the work of several hands.
That is why, as well as carefully preparing your piece, we strive to ensure that its packaging is safe and responsible, reducing unnecessary materials wherever possible.
/
If you have any questions about your delivery, please contact us at:
Thank you for joining us on this journey.
Vilca García
Handcrafted in Peru.